Service Design Publications

Publications in Service Design

Explore the most influential research papers and scholarly works that have shaped Service Design. Use the concept filter below to focus on a specific sub-area of research.

Service Design

4.9K

Publications

334.3K

Citations

Showing yearly statistics from 2000-2026.

Page 1

	Year	Citations
Servicescapes: The Impact of Physical Surroundings on Customers and Employees Mary Jo Bitner Journal of Marketing Customer SatisfactionMarketing GoalsPhysical SurroundingsConsumer ResearchBuilt Environment	1992	5.2K
Servicescapes: The Impact of Physical Surroundings on Customers and Employees Mary Jo Bitner Journal of Marketing Customer SatisfactionMarketing GoalsPhysical SurroundingsConsumer ResearchBuilt Environment	1992	3.6K
On value and value co-creation: A service systems and service logic perspective Stephen L. Vargo, Paul P. Maglio, Melissa Archpru Akaka European Management Journal Customer SatisfactionService LogicBusiness IntelligenceService SystemsValue Theory	2008	3.1K
Critical service logic: making sense of value creation and co-creation Christian Grönroos, Päivi Voima Journal of the Academy of Marketing Science Customer SatisfactionService LogicCritical Service LogicService StudyValue Theory	2012	2.4K
Problems and Strategies in Services Marketing Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry Journal of Marketing Customer SatisfactionService StrategyService ResearchService StudyManagement	1985	2.4K
Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet Arnold Tukker Business Strategy and the Environment EngineeringSustainable DevelopmentEnvironmental EconomicsProduct SustainmentProduct–service System	2004	2.3K
Managing the transition from products to services Rogelio Oliva, Robert Kallenberg International Journal of Service Industry Management Service InnovationBusiness IntelligenceServices ManagementBrand StrategyService Offering	2003	2.3K
Clarifying the concept of product–service system Oksana Mont Journal of Cleaner Production Service SystemsBusinessService ScienceService DesignMarketing	2002	2.1K
State-of-the-art in product-service systems Tim Baines, Howard Lightfoot, S. Evans, Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture Customer SatisfactionEngineeringService ResearchPss ConceptService Study	2007	1.9K
Classifying Services to Gain Strategic Marketing Insights Christopher Lovelock Journal of Marketing Customer SatisfactionService ResearchService OrganizationsService StudyManagement	1983	1.8K
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom, Journal of Marketing Customer SatisfactionDigital MarketingSelf-service TechnologiesConsumer ResearchTechnology Adoption	2005	1.7K
Communication and Control Processes in the Delivery of Service Quality Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman Journal of Marketing Total Quality ManagementCustomer SatisfactionService AssuranceCommunicationOrganizational Behavior	1988	1.7K

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